FAQ
TOP 7 QUESTIONS WE HEAR FROM PATIENTS
FAQs about our practice
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Fees
Service fees vary, and can be discussed at the time of the initial enquiry, or when making an appointment.
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Waiting list for appointments/surgery
Depending on demand at the time, there can be a wait-list for appointments. If your need for treatment is urgent, please advise our staff.
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Time spent in consultation
Time spent in consultation can vary from patient to patient. Generally, you should allow 60 minutes for your consultation, and you should arrive for your appointment 15 minutes early.
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Referral requirements
A referral is required from a general practitioner or clinic before you can see one of our specialist ophthalmologists or psychiatrists. Please obtain one before your appointment and bring it with you on the day of your appointment.
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Privacy principles
Higgins Street Specialist Practice is committed to providing quality services and protecting your personal information. We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au. To review our privacy policy, click here.
General information and answers to psychiatry FAQs:
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According to the World Health Organisation, there is no health without mental health. An essential component of health, mental health is determined by a range of socioeconomic, biological and environmental factors. Each year, approximately one in five Australians will experience mental illness. As mental health practitioners, we work to provide cost-effective strategies and interventions to promote, protect and restore mental health.
For more information on mental health, we invite you to read through these resources:
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General information and answers to ophthalmology FAQs
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Eye health conditions are very common in Australia, and may be present from birth, result from illness or injury, or develop over time due to ageing. There are many things you can do to ensure that your eyes continue to function well into your later years. This includes seeking early intervention if you notice a difference in your vision.
Also known as eye specialists, ophthalmologists can diagnose and treat eye conditions, perform eye surgery, and prescribe medications and glasses. To visit an ophthalmologist, a referral from a general practitioner or an optometrist is required.
For more information on eye health, we invite you to read through these resources:
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